Refund policy

Returns Policy

You have 5 days from the date of delivery to lodge your return request. This is a strict timeframe due to the size and low-inventory model of our business. We are not able to make exceptions, so please carefully read the conditions below.

To start a return, contact us at cloudyknits@yahoo.com.

If your return is accepted, we will provide you with return instructions and the return address. Return shipping costs are the responsibility of the customer and are non-refundable.

Items sent back without first requesting a return will not be accepted.

You can always reach out to us at cloudyknits@yahoo.com with any return-related questions.

Return Conditions:

• Items must be unworn, unused, and in original condition with all tags and packaging intact.
  

• Sample sale items cannot be returned.

• Refunds are eligible for full-priced styles only. (This includes purchases using the 10% welcome code.)

• Custom and MTO (made-to-order) items are not eligible for return or refund.

• Full-priced items may be returned for a full refund or store credit.

If your return does not comply with these conditions, it will not be accepted and will be returned to you at your own cost.