Privacy policy

Last updated: September 13, 2025

At Cloudy Knits Limited, your privacy matters to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with our services.

1. Who We Are

Cloudy Knits Limited is a New Zealand-based clothing company. We operate this online store, which is powered by Shopify, our e-commerce platform.

By using our services, you agree to the collection and use of your information in accordance with this policy.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

  • Contact information – name, email address, phone number, shipping and billing address

  • Order and payment information – items purchased, payment method, order history (payment details are securely processed by Shopify or third-party providers)

  • Account information – login details, preferences, saved items

  • Device and usage information – IP address, browser type, device type, pages visited, interactions on the site (collected through cookies and similar technologies)

  • Customer support communications – any information you provide when contacting us

We do not collect sensitive personal information unless required by law.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Provide customer support and respond to enquiries

  • Manage your account and preferences

  • Communicate with you (e.g. order confirmations, updates, promotions)

  • Improve our website and services

  • Comply with legal obligations

If you opt in, we may send you marketing emails. You can unsubscribe at any time by clicking the link in the email.

4. Sharing Your Information

We may share your information with:

  • Shopify, our e-commerce platform

  • Trusted service providers (e.g. payment processors, couriers, email services)

  • Regulators or authorities if required by law

  • Other third parties, only with your explicit consent

We do not sell or rent your personal information.

5. International Transfers

Because we use Shopify and other third-party tools, your personal information may be stored or processed outside New Zealand, including in Australia, the United States, Canada, or the EU. We ensure appropriate safeguards are in place in line with New Zealand privacy law.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable website functionality (e.g. shopping cart, login)

  • Analyse traffic and performance

  • Personalise your shopping experience

  • Deliver targeted promotions or ads

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7. Your Rights

You may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict processing in certain circumstances

  • Opt out of marketing communications

To make a request, please contact us at cloudyknits@yahoo.com. We may require proof of identity.

8. Data Security and Retention

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Your personal information is retained only for as long as necessary to:

  • Fulfil your orders

  • Provide customer service

  • Comply with legal or tax obligations

  • Support our business operations

9. Children’s Privacy

Our services are intended for individuals aged 16 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us so we can delete it.

10. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here.

11. Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for the content, privacy practices, or terms of these external sites. We recommend reviewing their privacy policies before submitting any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The updated version will be posted on this page with a new "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact: cloudyknits@yahoo.com | 44 Rawhiti Road, Manly, Whangaparāoa, AUK, 0930, NZ